Posts Tagged ‘phone systems’

Why All Businesses Should Hire A Telephone Systems Technician

For a small business just setting up or expanding, it seems logical to save money by fixing your own business telephone system. After all, there is a wealth of details on the Internet, and you know your PBX from your VOIP, right?

Although in the long run it makes more sense to hire a phone systems technician. Phone systems technicians have exposure to and training with a large variety of systems from simple 4-line setups to complex networks spread over multiple locations and with dozens of custom components. Also, a good phone systems technician will calculate your needs and recommend the optimum setup for your situation, using the most fitting equipment and efficient phone layouts. They are up to date on the latest technology and know where to find the best deals on hardware, including possibilities like refurbished systems, or even upgrading and expanding your existing system instead of the full replacement you had envisioned.

A phone systems technician can save you countless time and anxiety. He or she knows that you need to focus on your business, and as a small business person even a few hours off line can cost you dearly in terms of money and clients! The tech can plan and prepare for the install so that any cutover to a new system takes place during a period of low or no call volume and will plan for any downtime needed for troubleshooting and tweaking to fall over a weekend or other off time, and will commit to doing whatever it takes to have you up and running on Monday morning.

Also, the phone service technician can be a helpful resource to you and your staff. Rather than each person struggling to learn the system, assign extensions, establish rollover patterns, select hold music and ringtones, and set up voicemail accounts, the tech can complete all these tasks and even contribute training to all employees or one or two as a “train the trainer” service so that everyone is familiar with the new system the minute it goes live.

An excellent phone service technician’s job is not over when you receive your first incoming call. He or she will remain a resource to you going forward, able to advise and troubleshoot on any issues or needs that arise, keeping your business’s link to the outside world in perfect working order.

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Which Do I Need – VoIP Or PBX Phone System?

Technology is changing all of the time, and this is true for telephonic communications. Two of the newest developments and most frequently confused ones are VoIP and PBX. If you run a small office and are looking for alternate sources of phone service, either a VoIP or PBX phone system is your best choice. Both provide normal phone service with extra features for significantly less than a traditional phone system. To help you decide between a VoIP or PBX phone system, the descriptions will serve to highlight their differences:

VoIP System
VoIP is short for Voice over Internet Protocol. It passes digitized voice data from one point to another over packet switched network. More conversations in the same amount of bandwidth allowed by VoIP is a major draw for telecommunications companies. Another huge advantage of VoIP services is how cheap long distance calls are. In addition, VoIP set-up differs from PBX set-up because the VoIP systems are set up by the users themselves, instead of being setup by the company like most PBX companies do.

PBX System
Public Branch Exchange is more commonly referred to PBX. Essentially, it routes incoming calls to the appropriate extension by means of a miniature telephone network and shares phone lines between each extension. PBX phone systems have many great customer service features that businesses find attractive; these include: automated greetings for callers dialing menus, connections to voicemail, teleconferencing and much more. In addition, it also cuts costs by eliminating the necessity for every person in the office to have their own phone line that remains unused most of the day.

Switching to PBX allows a business to cut the number of lines, without necessitating the removal of any office or departmental phones. More services PBX offers are the even distribute call to a department among available employees, conference multiple incoming calls, and even play music while the caller is on hold. A PBX system can certainly create a professional feel for prospective clients who call your company.

IP PBX System: The new addition to PBX technology
With further developments of technology, many PBX systems are now capable of sending and receiving VoIP calls. This is referred to IP PBX. Using VoIP in a PBX phone system can make communications very efficient and therefore cheap by allowing users to utilize a single phone to dial outside numbers or make long-distance calls. A software program like an IP PBX system can use all of the processing power of a computer and Windows. The roaming of users is another extremely convenient feature allowing for calls to be taken anywhere in the world because of the SIP protocol characteristics.

David loves writing about phone systems, as well as linksys phones. Check out his sites at: Meridian Phone System and Linksys Phone.

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